en
Join us

Terms and condition



CamotesGo – Terms and Conditions

Effective Date: September 1, 2025

Welcome to CamotesGo. By downloading, accessing, or using our app and services, you agree to the following Terms and Conditions. Please read carefully before using the platform.

1. Acceptance of Terms

By creating an account or using CamotesGo, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the app.

2. Our Services

CamotesGo provides:

  • Ride-hailing services with independent local drivers.

  • Food delivery from partner restaurants and stores.

  • Other community-based services made available through the app.

CamotesGo acts as a platform to connect users, drivers, and merchants. We do not own vehicles or restaurants, and we are not responsible for the quality of food or the conduct of independent drivers/partners.

3. User Responsibilities

When using CamotesGo, you agree to:

  • Provide accurate and updated information in your account.

  • Use the app for lawful purposes only.

  • Treat drivers, merchants, and other users with respect.

  • Pay all applicable fees for rides, food, and services you order.

4. Driver and Merchant Responsibilities

Independent drivers and partner merchants are responsible for:

  • Providing safe, lawful, and reliable service.

  • Following local regulations.

  • Maintaining food quality and delivery standards.

CamotesGo is not liable for delays, cancellations, or service issues caused by third-party drivers or merchants.

5. Payments

  • All payments are made through the app or cash (if available).

  • Fees, surcharges, or delivery charges may apply.

  • Prices are subject to change without prior notice.

6. Cancellations and Refunds

  • Cancellation policies vary depending on rides or food orders.

  • Refunds are only processed in eligible cases (e.g., order not delivered, double payment).

  • CamotesGo reserves the right to review each case before issuing refunds.

7. Liability Disclaimer

CamotesGo is a platform only. We are not liable for:

  • Accidents, damages, delays, or loss caused by independent drivers or merchants.

  • Food quality, safety, or availability from partner restaurants.

  • Events beyond our control (e.g., weather, network issues, road conditions).

8. Account Suspension/Termination

We may suspend or terminate accounts that:

  • Violate these Terms and Conditions.

  • Engage in fraudulent, abusive, or unlawful activity.

  • Misuse the app or services.

9. Privacy Policy

Your personal data will be collected, stored, and processed in line with our Privacy Policy. We take data protection seriously and will not share your information without your consent, except as required by law.

10. Changes to Terms

CamotesGo reserves the right to update or modify these Terms at any time. Changes will be posted in the app or website. Continued use of the app means you accept the updated Terms.

11. Contact Us

For questions, concerns, or complaints, you may contact us at:
📧 Email: info@eltechitsolutions.net
📍 Address: Magcapatag, Western Poblacion San Francisco, Cebu